Wanda Burgamy

Friend

Director, ServiceNow Practice

Huron

Wanda Burgamy is a Director in Huron’s ServiceNow practice and a longtime higher-education technology leader. Before joining Huron, she spent nearly a decade at ServiceNow helping build and grow its state, local, and education business, with a particular focus on higher education and the NET+ ServiceNow community.

Wanda is recognized as a friend of KANE for the pivotal role she played in helping the consortium build a sustainable ServiceNow partnership and service-management model across participating institutions.

Career Highlights

Director in Huron’s ServiceNow practice.
Spent nearly ten years at ServiceNow helping build its state, local, and education business and higher-education program.
Worked closely with higher-education institutions and the Internet2 NET+ ServiceNow community on licensing, adoption, governance, and service-management strategy.
Helped KANE institutions navigate ServiceNow licensing, evaluation, expansion, and contract transitions.

KANE Contribution

Wanda’s contribution to KANE was success-defining. She helped the consortium turn ServiceNow from an individual institutional purchase into a shared service-management partnership that could scale across members.

She worked directly with KANE institutions on licensing, onboarding, product access, evaluations, and renewals; supported Metropolitan Community College as it selected ServiceNow through the KANE ecosystem; and helped KANE restructure the relationship so the consortium itself could become the contracting entity. Her responsiveness, higher-education expertise, and willingness to solve difficult commercial and operational issues were instrumental in making KANE’s ServiceNow model viable.

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